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General Sales Conditions

General Sales Conditions - Hotel Vatel Bordeaux

General Information

Check-in: after 3 pm
Check-out: by noon

Additional beds:

The maximum number of baby cots per room is 1.
Baby cots are only available by request (and are free of charge).


Pets are only allowed for people with a visual impairment (at no added cost).

Accepted credit/debit cards:

American Express, Visa, Euro/Mastercard, Carte Bleue, Diners Club and Maestro.

General Terms & Conditions

Your reservation is completely secure. All personal data is encrypted and processed securely. The Vatel Hotel takes your data privacy very seriously. Your personal data will only be used to process your reservation.

A credit or debit card number is required to confirm your reservation. There is no fee to make a reservation on by phone), and we will not debit your card except for specific periods or pricing (contact us for more information). Payment will be taken at the time of check-out. The hotel reserves the right to place a pre-authorization hold on your card before your scheduled arrival date. Upon arrival, you will be asked for the physical card, which must necessarily be in the name of one of the people staying at the hotel.

All room prices include the room, VAT (value-added tax) and tip. The tourist tax (€1.07 per person, per night) is not included.


• If you cancel your reservation up to 24 hours before your scheduled arrival date, the card number you provided will not be charged.
• If you cancel your reservation less than 24 hours in advance or if you are a no-show, the card number you provided will be charged for the first night.

These terms and conditions may vary, depending on the type of room and the type of package you choose. Please see the special terms and conditions for each package and in the confirmation email that you will receive.

In the event of a dispute, after notifying reception at the Vatel Hotel Bordeaux, and in the absence of a satisfactory response within one month, you may submit the matter to the mediator Jean-Pierre Teyssier at Médiation Tourisme et Voyage (MTV), whose contact information and methods of submission are available on the website